Privacy Policy

Privacy Policy - effective January 1st, 2009

Privacy policy

Making purchases online involves a great deal of trust. We want you to know we take this trust very seriously and understand that your privacy is of ultimate importance. We do not sell or rent our customers' personal information to third parties.

"GBYW", "we", "us" and "Company" refer to Grey Bruce...YOUR WAY! and "you", "your", "yourself" refers to the customer booking a reservation though this Web site, or via the phone through our customer service centre.

The Privacy Statement that follows explains our views and practices concerning privacy, and how they may pertain to you as you make full use of our many offerings.

Summary of our Privacy Policy

* We do not collect Personal Information without your consent;
* The collection of personal account information will be limited by GBYW for establishing your account. Information shall be collected by fair and lawful means.
* Account information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Account information will be retained only as long as necessary for the fulfillment of those purposes.
* We will not knowingly disclose your Account Information to third parties, except as provided in this Privacy Policy;
* Account information will be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. We will allow you correct or remove your Account Information; and
* Account information will be protected by security safeguards appropriate to the sensitivity of the information.

Personally Identifiable Information

Personally identifiable information (PII) includes account information that can be linked to a specific individual, such as name, address, phone number, fax number or e-mail address. We make it our highest priority to ensure the security and confidentiality of your personally identifiable information.

Anonymous Information

In addition to personally identifiable information, GBYW collects anonymous information each time you visit www.greybruceyourway.com so we can improve the overall quality of your online experience. Anonymous information includes your IP address, referral data, and browser and platform type through the use of generic statistics software.

Cookies and technologies

When you visit greybruceyourway.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information - it is collected automatically as a means of supporting your visit(s) to our site. This cookie does not contain any personal information. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by greybruceyourway.com.

When you save your itinerary or make a booking, greybruceyourway.com requires you to create an account or to sign in as a member, using your Member ID and password. Once you sign in as a greybruceyourway.com registered user, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to periodically review this page to ensure you have the current version.

How your personal information is used

GBYW only collects personal information that you voluntarily provide to us. GBYW uses your information for the purpose of processing your requests for offerings and for corresponding with you. We only share your information with vendors providing services to you to confirm your bookings and to identify you upon arrival. No credit card information is shared. All credit card information is stored by the bank and is inaccessible to any vendor. We will contact you as necessary in order to provide optimal customer service and as requested by your opt-in registrations.

Updating your personal information

You can call our customer service centre at 1-877-396-2244 and one of our representatives will be more than happy to assist you.

Opting out of promotional email

At the time of your booking you may be asked if you wish to sign up for future promotional email messages. These messages may be in the form of identifying special discounted packages, festivals & event information or general notifications. You may opt-out of any future promotional email campaigns at the time you receive an email from us. A link will be provided at the bottom of each message sent allowing you to remove yourself from future notifications by clicking on this link.

Grey Bruce Your Way's Privacy Statement

Our privacy statement explains the privacy guidelines which govern our business methodologies. Wherever we need to collect information from you we will provide a link to this privacy policy. GBYW and greybruceyourway.com collects personal information from you when;

* You register (required to place an order or save an itinerary)
* Make a booking
* Sign up for a newsletter or special announcements
* Send a postcard
* Email an Itinerary to a friend
* Enter a promotion or contest
* Submit a general inquiry form
* Contact GBYW's Customer Service Centre


Marketing Notices

You may receive postal mail notifications from us about special promotions, surveys, contests, specials, trip information, or other opportunities on greybruceyourway.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by greybruceyourway.com on our vendors' behalf.

Traveling companion's information

We may also collect information on traveling companions and thus you should obtain the consent of other individuals prior to providing GBYW with their full names, contact numbers, e-mail addresses, and any other preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Credit Card Information

GBYW collects the billing address of the credit card that is used to process bookings. We also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill for bookings placed through GBYW. This information is transmitted via Secure Socket Layer (SSL) technology and is encrypted to ensure your safety. This information is transmitted directly to the bank for processing and is not stored on our servers - further adding to your security.

Vendors providing services

GBYW has partnered with reputable third parties to offer you a variety of products and services. All services throughout greybruceyourway.com are provided by third-party partners. GBYW operates as a licensed Travel Industry Council of Ontario (TICO) licensed inbound tour operator. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than GBYW. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Vendor Service Providers

GBYW shares your personal information with our registered vendors that deliver products and services. This information will only be shared if a booking is made through GBYW. These vendors may contact you directly as necessary to obtain additional information about your confirmed reservation. Like any other travel agent, this information must be shared with our vendor suppliers to confirm your reservation and travel preferences. Although GBYW offers products and services from reputable companies, we can not place limitations on these suppliers with respect to using or disclosing your information. Therefore, we encourage you review the privacy practices of each vendor supplier whose products you purchased through GBYW.

In the event that you make a new, or update an existing, reservation by calling our toll-free number at 1-877-396-2244, your information may be shared with one of our registered vendor suppliers, as necessary, to respond to your request for customer service.

GBYW may contract a reputable third party to facilitate the distribution of survey, promotion, or contest entries. Upon completion of these projects, all information is returned to GBYW and remains property of GBYW.

Obligations by Law

GBYW may be required by law to disclose information supplied by you. GBYW may also disclose information about someone who poses a threat to GBYW interests (such as customer fraud) or whose activities could bring harm to others. Also GBYW may need to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes.

Right to Modify Privacy Policy

GBYW reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how GBYW will use your personal information, GBYW will prominently post such changes by dating the current version. Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information. If you have questions about our Privacy Statement, please contact us by email.

Contacting GBYW

We are committed to making your experience with us as enjoyable as possible, from fulfilling your vacation plans to protecting your account information. Our customer service representatives are ready to help you with any of your questions.  When you need help, use our general inquiry form. All e-mail receives a response within 7 business hours. You may also call 1-877-396-2244 or 1 (519 396-5746) to speak to a representative personally. Our office is available to take your phone calls from 8:30 am – 5 pm EST Monday thru Friday. Agents will address any questions or concerns you may have about your travel planning or purchases.

All contents of this Web site are:
©2006 Grey Bruce...YOUR WAY! - www.greybruceyourway.com
281 Durham Street, Box 329
Kincardine ON N2Z 2Y7 Canada.

All rights reserved.

Phone: 1-877-396-2244
Fax: 1-519-396-5748

GBYW and the GBYW logo are registered trademarks or trademarks of GBYW. Other product and GBYW names mentioned herein may be the trademarks of their respective owners.

 

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